Supporting patients during this uncertain time
Our new Haematology Symptom and Urgent Review Clinic (SURC) is now open (Monday to Friday, 8.30am to 5.30pm) to support patients experiencing the side-effects of cancer treatment.
This means patients who are feeling unwell no longer need to visit the Austin Health Emergency Department during this uncertain time.
How and when do I contact the SURC?
Patients or their support person are advised to first call the clinic on 9496 9841 to speak with an experienced haematology nurse if they’re concerned about the symptoms they're experiencing, which may include:
- Temperatures above 37.5
- Nausea and/or vomiting
- Bleeding, bruising
- Diarrhea or constipation
- Uncontrolled or persistent pain
- Mouth ulcers or pain
- Tiredness/fatigue
- Skin rash
- New cough
- Shortness of breath
- Difficulty urinating
What happens then?
The nurse will ask a few general questions and will advise patients about what they need to do next, based on their responses and the symptoms they’re experiencing.
Advice may include:
- How to manage or improve your symptoms
- Coming into the SURC for review
- Seeing your GP or attending the Austin Health Emergency Department
If you’re advised to see your GP or attend the Austin Health Emergency Department, the nurse will notify them prior to your arrival.
Where is the SURC located?
The SURC is located in Day Oncology, Level 3, ONJ Cancer Wellness and Research Centre (Monday to Friday, 8.30am to 5.30pm)
What are the SURC's contact details?
Patients or their support person can contact the SURC on 9496 9841 (Monday to Friday, 8.30am to 5.30pm).
For concerns outside of Haematology SURC hours, call Ward 7 South on 9496 5470.
To speak to a doctor, please contact Austin Health switch on 9496 5000 and ask to have the Haematology Registrar paged.