Austin Health (ABN 96 237 288 063) is committed to safeguarding your privacy. We respect the privacy of your personal information and are bound by the National Privacy Principles (NPP's) as set out in the Privacy Act 1988 (Cth) (the Privacy Act). You must read and agree to the terms of this Privacy Policy. This Privacy Policy governs the use of the personal information we collect about you. By accepting this Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. We use the information we collect about you to help us understand more about how our site is used, to accept your donation and to be able to send you communications about the Olivia Newton-John Cancer Wellness & Research Centre that may be of interest to you, either electronically or otherwise. The ‘personal information’ is information that enables us to identify you, such as your email address, name, title, phone number and address.
How does Austin Health use my personal information?
Austin Health uses the information we collect about you to help us understand more about how our site is used and to be able to send you communications that may be of interest to you, either electronically or otherwise.
Who is collecting your personal information?
When you are on the Olivia Newton-John Cancer Wellness & Research Centre website and are asked for personal information, you are sharing that information with Austin Health alone unless stated otherwise.
With whom does Austin Health share your information?
Austin Health will not disclose any of your personal information, except to our third party service providers when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. When you are using our secure online donation pages you are going through to a secure partner company (SecurePay) and the information you give such as your credit card number and contact information is provided so that the transaction can take place.
What are my choices regarding collection, use and distribution of my information?
If you indicated that you are interested in receiving regular information we will send you communications regarding the Olivia Newton-John Cancer Wellness & Research Centre, either electronically or otherwise. By agreeing to receive this information and for the purposes of the Spam Act 2003, you agree to us sending you these certain types of commercial electronic messages (such as e-mail, SMS or MMS). In addition, we may send you direct mail that we feel may be of interest to you. Austin Health does not sell, rent or share user information with anyone except in accordance with this policy.
How does Austin Health protect my personal information?
Austin Health is committed to taking reasonable steps to protect the individual identifying information that you provide to us. Although we will use all reasonable efforts to safeguard the confidentiality of any personal information collected, we will not be liable for disclosure of personal information obtained due to errors in transmission or the unauthorised acts of third parties. The internet is not a totally secure environment. If you send us information, including your email address it is sent at your own risk.
Changes to this Privacy Policy
Austin Health reserves the right to change or update this policy at any time by online postings only. Any such changes will be effective as at the time of posting. Your continued use of the Website after changes to this Privacy Policy are posted will be considered acceptance of these changes.
How to contact us
You have a right to access personal information we hold about you. Please contact us to ask for access to your information or if you have a complaint or any questions concerning this Privacy Policy, you may email us at fundraising@austin.org.au or write to: Austin Health, Austin Health Fundraising, Locked Bag 25, Heidelberg VICTORIA Australia 3084.
Donation Refund Policy
Austin Health will refund any donation given in error by the donor to the Oliva Newton-John Cancer Wellness & Research Centre for a period of 14 days after the donation has been received. To receive a refund, the donor must send a written request and a copy of the receipt to fundraising@austin.org.au or by mail.
Delivery & Returns Policy
As a donation made to the Olivia Newton-John Cancer Wellness & Research Centre is a gift, there will be no goods or services provided in exchange for the donation.
For more information on this policy or if a patient would like access to their health information, contact:
The Freedom of Information Officer
Austin Health
PO Box 5555
Heidelberg, Victoria 3084
Telephone: (03) 9496-3103
If a patient has concerns that we may have infringed their privacy rights, they should write to:
The Patient Representative
Austin Health
PO Box 5555
Heidelberg, Victoria 3084
Australia